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+-- Forum: Support Center (https://userspice.com/forums/forumdisplay.php?fid=23)
+--- Forum: UserSpice 4.3 and Below (https://userspice.com/forums/forumdisplay.php?fid=26)
+--- Thread: Installation challenges. (/showthread.php?tid=1055)
Installation challenges. - DaveZest - 05-03-2018
This is the first time I'm trying UserSpice, and followed the YouTube video to install on a web server. Unfortunately, v.4.3 stopped short of installing completely, as did v.4.2 after 'clean up'. (Deleted all the tables between version installation attempts.) I even tried the version from Github, sadly, to no avail. I wonder if the updated versions (v.4.2 and v.4.3) are installed on a fresh platform, rather than updating existing installations. If that's the case, perhaps a suggestion of where I might access a stable older version would be greatly appreciated.
Installation challenges. - Brandin - 05-03-2018
I am not sure what you mean by "stopped short". The table imports did not complete? Or the removing of the install folder did not?
The latter can be fixed by deleting it manually. The script can only delete if if permissions permit.
The former usually is because of a timeout on your Apache and the import took too long (which rarely happens-but can). Otherwise, some form of error would have been produced before you proceeded to the next page.
Brandin.
Installation challenges. - DaveZest - 05-03-2018
Hi Brandin,
thank you for your prompt response, I really appreciate it. Stopped short - the installation didn't complete. With v.4.3, the error message read stage 2 was not there. Sure enough that file was no longer there. I uploaded the entire package again, and made sure it was present, and again, the same message. The tables created in phpMyAdmin were dropped in order to repopulate the database in preparation for another installation attempt (which they did perfectly). With v.4.2, the installation process seemed to complete, but when trying to access the index.php file - error 500 appeared. Hopefully, this explanation sheds more light on my challenge.
Installation challenges. - Brandin - 05-03-2018
Can you give me more details on your server? Shared? VPS? Dedi? Control Panel? PHP Version? MySQL Version? Although I don't think anything would trigger this-by chance do you have any antivirus on your server? I wonder if for some reason this file is getting flagged and deleted? Nothing in the installer SHOULD delete it until the installation is actually complete.
Brandin.
Installation challenges. - DaveZest - 05-03-2018
Currently, I'm testing things on: https://x10hosting.com/. Seems files from the install folder are being deleted. I'm not sure if this server has any form of antivirus
Installation challenges. - DaveZest - 05-03-2018
According to this script:
<?php
// prints e.g. 'Current PHP version: 5.6.x'
echo 'Current PHP version: ' . phpversion();
// prints e.g. '2.0' or nothing if the extension isn't enabled
echo phpversion('tidy');
?>
Response:
Current PHP version: 7.0.27
Here's all the info from my c-panel:
Mailing List Disk Space 0 MB
Hosting Package adfree-infinity
Server Name xo4
cPanel Version 60.0 (build 28)
Theme x10x3
Apache Version 2.4.18
PHP Version 5.5.36
MySQL Version 10.0.30-MariaDB-cll-lve
Architecture x86_64
Operating System linux
Shared IP Address 198.91.81.5
Path to sendmail /usr/sbin/sendmail
Path to Perl /usr/bin/perl
Perl Version 5.10.1
Kernel Version 2.6.32-773.26.1.lve1.4.43.el6.x86_64
cPanel Pro 1.0 (RC1)
Does that help???
Installation challenges. - mudmin - 05-04-2018
You can actually do a manual install pretty easily.
1. Create a new db
2. Copy all the files to your server.
3. Import the sql file into your database in install/install/includes/sql.sql (I believe is the location)
4. Edit users/init.php and paste the contents of this file in there ... https://pastebin.com/FPX6t30a
5. Put your own DB credentials in that file.
6. Delete the installer. You should be good to go.
7. Visit yoursite/users/update.php to ensure the latest updates
Hope that helps.