08-24-2016, 03:13 AM
Ok funny story:
Yesterday I contacted namecheap support again. I told them again that I could not install your wonderful software and I am not sure why. She told me again the permissions are wrong. I told her again she is free to change the permissions in that folder (subdomain), and I had already tried that and this seems not to be the problem.
But this time she wrote a cron job script which changed every permission of every file and every folder on the entire server. I've got 9 domains up & running at Namecheap and after her briliant script every domain showed a plain and simple 403. Even the ones backed up by cloudflare.
This is what she wrote:
21:51 Olga B***: The issue with the permissions is fixed.
21:51 Olga B***: Howeverm there is another error now.
21:51 Olga B***: I continue investigating.
The Problem: this was also the last sentence she wrote and she stopped responding.
After a fruitless chat with another "operator" I demanded to chat with her supervisor. After 1,5h unnecessary Downtime I talked to her supervisor. And he actually managed to clean up some of the mess.
After my Domains were up again (2h Downtime) parts of your UserSpice were working, too! Hurray!
I called it a day and we moved the project to another hoster.
Thank you so much for your software and for trying to help me!
Yesterday I contacted namecheap support again. I told them again that I could not install your wonderful software and I am not sure why. She told me again the permissions are wrong. I told her again she is free to change the permissions in that folder (subdomain), and I had already tried that and this seems not to be the problem.
But this time she wrote a cron job script which changed every permission of every file and every folder on the entire server. I've got 9 domains up & running at Namecheap and after her briliant script every domain showed a plain and simple 403. Even the ones backed up by cloudflare.
This is what she wrote:
21:51 Olga B***: The issue with the permissions is fixed.
21:51 Olga B***: Howeverm there is another error now.
21:51 Olga B***: I continue investigating.
The Problem: this was also the last sentence she wrote and she stopped responding.
After a fruitless chat with another "operator" I demanded to chat with her supervisor. After 1,5h unnecessary Downtime I talked to her supervisor. And he actually managed to clean up some of the mess.
After my Domains were up again (2h Downtime) parts of your UserSpice were working, too! Hurray!
I called it a day and we moved the project to another hoster.
Thank you so much for your software and for trying to help me!